FAQ

Frequently Asked Questions

Where do you ship?

We ship across the European Union and the United States.

How long does delivery take?

Orders are processed in 1–3 business days and typically arrive within 7–15 business days, depending on your location.

How much is shipping?

Shipping is free on orders over €50. For orders under €50, a small flat rate is shown at checkout.

Can I track my order?

Yes — every order ships with a tracking number, sent to your email as soon as it's on the way.

What is your return policy?

You can request a return within 30 days of delivery. Items should be unused and in original packaging. See our Refund & Return Policy for full details.

What if my item arrives damaged or incorrect?

Email us at hello@pawsycozy.com within 48 hours with a photo, and we'll send a free replacement or a full refund.

What payment methods do you accept?

We accept all major credit and debit cards, plus the secure express-checkout options shown at checkout.

How do the cooling products work?

Our summer cooling range is made for hot days: the cooling mat works with a simple water fill, the cooling bowl freezes and then keeps water cold for hours, and the neck wrap just needs a quick soak. Each product page includes step-by-step instructions.

Are your products safe for both cats and dogs?

Yes — our range is designed for both cats and dogs. Check each product page for sizing and any specific guidance, and always supervise your pet.

How can I contact you?

Email us any time at hello@pawsycozy.com — we reply within 24 hours.